The Company adheres to and complies with the «Know Your Customer» principles, which are aimed at preventing financial crimes and money laundering through customer identification and due diligence.

The Company reserves the right at any time to request any KYC documents it deems necessary to determine the identity and location of a user on tideflow.com. We reserve the right to restrict access to services, payments or withdrawals until the identity is sufficiently established, or for any other reason at our discretion within the legal framework.

We use a risk-based approach and conduct strict due diligence checks, as well as ongoing monitoring of all customers, users and transactions. In accordance with anti-money laundering regulations, we use three stages of due diligence, depending on the risk, transaction and type of customer.

• SDD — simplified due diligence is used for extremely low-risk transactions that do not exceed the established thresholds.
• CDD — standard due diligence, used in most cases for verification and identification.
• EDD — enhanced due diligence is used for high-risk customers, large transactions or special cases.

Guide to the «KYC Process»

When it is required: (depending on the specific case)

1) Identity confirmation

• Signature is present
• The country is not on the list of the following prohibited countries: Austria
  France and its territories
  Germany
  Netherlands and its territories
  Spain
  Union of the Comoros
  United Kingdom
  USA and its territories
  All countries on the FATF blacklist,
  and any other jurisdictions prohibited by the Anjouan Offshore Finance Authority.
• The full name matches the customer's name.
• The document does not expire within the next 3 months.
• The holder is over 18 years old.

2) Confirmation of place of residence

• Bank statement or utility bill.
• The country is not on the list of the following prohibited countries:
  Austria
  France and its territories
  Germany
  Netherlands and its territories
  Spain
  Union of the Comoros
  United Kingdom
  USA and its territories
  All countries on the FATF blacklist,
  and any other jurisdictions prohibited by the Anjouan Offshore Finance Authority.
• The full name matches the customer's name and is the same as in the identity confirmation.
• Date of issue: within the last 3 months.

3) Selfie with the document

• The holder is the same as in the document specified above.
• The document is the same as in item «1». Make sure the photo/document number match.

Notes on the «KYC Process»

1) If the KYC process fails, the reason is recorded, and a support ticket is created in the system. The ticket number along with an explanation is passed to the user.

2) Once all the necessary documents are in our possession, the account will be approved.

Usage data

Usage data is collected automatically when using the services.

Usage data may include such information as your device's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service through a mobile device, we may automatically collect certain information, including but not limited to the type of mobile device you use, the unique ID of your device, the IP address of the mobile device, the operating system of your mobile device, the type of mobile browser, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends each time you visit our service, or when you access the service through a mobile device.

Other legal requirements

The Company may disclose your personal data in the good-faith belief that such action is necessary to:

• Comply with legal obligations
• Protect and defend the rights or property of the company
• Prevent or investigate possible violations in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

If you have any questions about this Policy, you can contact us by email: info@lucky7.org