Frequently asked questions
Frequently asked questions
We have tried to gather all the answers to frequently asked questions. But if you did not find an answer to your question — write to our support!
Can I have multiple accounts?
No. A user can have only one account. Creating duplicates from the same device, IP address, or payment method is prohibited. If detected, the administration has the right to block all related accounts, void bonuses and winnings.
How do I take part in giveaways and tournaments?
To take part in giveaways and tournaments you need to have a registered account and meet the conditions of the specific promotion. Current tournaments and giveaways are available in the corresponding "Promotions" section. Follow the rules, deadlines and participation conditions so as not to miss the chance to win prizes or bonuses.
Can I delete my account?
Yes, you can delete your account by contacting the support service. Before deletion, it is recommended to withdraw all funds from your balance and complete active bonuses or bets. After deletion, account recovery will not be available.
How do I top up my balance?
To top up your balance, log in to your account and go to the «Cashier» section. Choose a convenient payment method, specify the deposit amount and confirm the payment by following the instructions on the screen.
How long does it take to withdraw funds?
Requests are processed within a few minutes to 24 hours. Bank transfers and withdrawals to cards may take up to 1–3 business days depending on the payment system and bank.
Why might a withdrawal be delayed?
A delay in withdrawing funds may be related to account verification, payment processing by the bank or payment system, high load on the finance department, as well as the need for additional security checks. Delays are also possible if bonus promotion rules are violated or identity confirmation is required. If the withdrawal takes longer than the specified period, it is recommended to contact the support service.
How do I use a promo code?
To use a promo code, log in to your account, go to the menu and select «Promo codes». Enter the code in the special field and confirm activation. After successful application, the bonus will be credited automatically. Please note that promo codes may have restrictions on validity period and terms of use.
What should I do if the game freezes?
If the game freezes, try refreshing the page or restarting the app. It is also recommended to check the stability of your internet connection and clear your browser cache. If the problem persists, contact the support service and provide the name of the game, the time the error occurred, and, if possible, attach a screenshot.
Do I need to pass verification?
You need to enter the automatically requested data. However, the administration may request identity confirmation to ensure account security, protect payments, or when withdrawing large amounts.